Support
A problem or a suggestion? Write to us: support@etcas.dev
We can help faster if you include:
- your player tag (#tag): shown at the very bottom of the Settings screen, next to the version number,
- your device model and OS version (e.g. Samsung A54, Android 14),
- what happened and when; a screenshot if you can.
We usually reply within 2 business days.
FAQ
I changed devices. Where is my progress?
The game has no sign-up; your account is tied to the device. If you linked your account to Google Play or Apple under Settings → Account on the old device, link the same store account on the new device to get it back. If you did not, write to us with your player tag; we will do what we can but cannot guarantee recovery.
I can't find an online match
If no opponent is online, the game pairs you with a bot after about 10 seconds; that is normal. If you always get a bot, check your internet connection and reopen the game; a bot match also starts when the server cannot be reached, and that match gives no rewards.
I disconnected in the middle of a match
A player who disconnects may lose the match. If it happens often, switch between Wi-Fi and mobile data and try again; write to us if it continues.
My purchase did not arrive
Close and reopen the game first. If it still has not arrived, send us the store's order number (Google Play: GPA.…, App Store: the order ID on the receipt) and your player tag. Refunds are handled by Google Play or the App Store.
I saw an offensive player name
Send us that player's name and tag; we will review it and restrict the account if needed.
How do I delete my account?
In the game: Settings → Account → Delete Account. Details: Delete account.